FHC #188: Why younger patients turn away from doctors & toward GenAI

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In this Diving Deep episode of Fixing Healthcare, cohosts Dr. Robert Pearl and Jeremy Corr explore two urgent shifts reshaping the patient-doctor relationship in American medicine.

First, they tackle a generational divide that’s growing wider by the year. Gen Z and Millennial patients (now 40% of healthcare consumers), are increasingly turning away from traditional medical providers. Distrust in institutions, a preference for shared decision-making and frustration with outdated communication methods are driving these younger patients to seek answers elsewhere.

Pearl outlines what physicians must do to bridge the gap. Listen more, collaborate often and meet younger patients where they are: digitally, flexibly and with empathy. If doctors don’t evolve, patients will look elsewhere.

And increasingly, “elsewhere” means artificial intelligence. That leads to the second half of the episode, where Pearl maps out a new reality: for the first time in history, patients can climb the ladder of medical expertise with help from GenAI. Large language models like ChatGPT and Claude are enabling patients to move beyond awareness and application into true analysis, synthesis and even innovation.

Pearl explores what this means for clinical care. Will patients one day use GenAI to monitor chronic conditions like diabetes or asthma on their own? Could AI triage symptoms, suggest follow-ups or even nudge lifestyle changes more effectively than a rushed primary care visit?

These questions are no longer theoretical. As Pearl warns, clinicians must either guide the change or risk being sidelined by it.

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Dr. Robert Pearl is the author of “ChatGPT, MD: How AI-Empowered Patients & Doctors Can Take Back Control of American Medicine.” All profits from the book go to Doctors Without Borders.

Fixing Healthcare is a co-production of Dr. Robert Pearl and Jeremy Corr. Subscribe to the show via Apple, Spotify or wherever you find podcasts. Join the conversation or suggest a guest by following the show on Twitter and LinkedIn.